Support

Get access to technical documentation and tech support
 

ZNYX® Support Services

The sophistication and power of OpenArchitect can generate many questions. At times, software compliance issues may also occur. Support Services provide you with access to ZNYX Networks® developer expertise. The service also can provide for ZNYX Networks technical experts to directly interact with your support organization. Access to this resource aids you in building high value added applications.There are two types of Support Services — one for End Users, the other for Original Equipment Manufacturers (OEMs) and Integrators. Support Services for End Users provides a process for receiving installation support, advanced configuration support and expert advice. This service also specifies software problem severity levels, Service Level Agreements (SLA) for problem resolution, and designates members of your technical staff to interacts with ZNYX Networks. Customers should contact their ZNYX Networks sales representative for a structured Support Services program.

 

Support Ticket

Access the ZNYX web-based support ticketing system to open, review and update support tickets.  For access to the online portal, contact your ZNYX representative.

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Docs & Software

Download documentation and software updates for your ZNYX products.  Also a great resource for how-to’s and white papers.  For access, contact your ZNYX sales representative.

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Pre-Sales Support

Email tech support for answers to your questions.  Ask your questions to the expert Engineers that develop the OpenArchitect software.

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