The sophistication and power of OpenArchitect can generate many questions. At times, software compliance issues may also occur. Support Services provide you with access to ZNYX Networks developer expertise. The service also can provide for ZNYX Networks technical experts to directly interact with your support organization. Access to this resource aids you in building high value added applications.

There are two types of Support Services -- one for End Users, the other for Original Equipment Manufacturers (OEMs). Support Services for End Users provides a process for receiving installation support, advanced configuration support and expert advice. This service also specifies software problem severity levels, timeframes for problem resolution, and designates members of your technical staff to interacts with ZNYX Networks. See the End User Datasheet for more details. OEMs should contact their ZNYX Networks sales representative for a structured Support Services program, or a customized Technical Account Owner (TAO) program.